Frequently Ask Questions

Keeping in mind client's ultimate satisfaction and queries about our services we have arranged our frequently asked questionnaires.
Even after that if you have any queries; just feel free to ask us through email, quick equerry, Skype, phone call and other available ways.

Our standard turnaround time is 24 hours. However, depending on how many pictures you need Photo editing, we have available options from 3 hours to 96 hours to suit your need. So you do not need to worry if you need expressive service.

To start anything formally, completing registration process is mandatory.After then use your selected username and password to make a Quotation Request/Place a new order with asking quotation or not. But before that just check whether image uploading is done right way or not. We will get back to you with a reply within maximum 1 hour after getting the Quotation Request/New Order.

As a registered client, just log in our website using your username and password and place a new order or make a quotation request with uploading your images. Our 24/7 Customer Support Team will provide a precise estimation within one hour.

We do offer free trial if our clients want to see or check the quality first before proceeding with an order. And we always appreciate client’s comment on our trial task. You’ll be offered up to 10 images as free trial. What type of file format do you prefer to work?There is no specific file format we need to work with. If Adobe Photoshop & Illustrator support the file format then it is workable. But we prefer .JPEG .PSD .TIFF, PNG for Photoshop and .AI .EPS PDF for Illustrator. No matter if you send camera raw files like CR2, DNG and so on, we’ll convert the files using light-room and then proceed with the images.
FTP is the most convenient and secure file downloading and uploading procedure. Once you will have an account with us, you can easily get FTP access which will allow you to download/upload even heavy-weight files in a single hit. There is no any limitation of file quantity and file weight so you can’t but love this user-friendly file transferring system.
We accept Paypal most along with bank-transfer. You can do it using your Credit card, master card, Visa card and American Express as well. The invoice will instruct you the way to pay. You can simply transfer the money through bank as well. Please note that, there is no upfront payment hassle.
A free trial or a sample work is done for several reasons. 1. To let the client, know that the brief can be executed online. 2. To show the quality of work even though previous work can be checked and testimonials read on the website. 3. A particular photo editing service can be complex so may need a sampler. 4. Clipping path service entails many complex procedures. 5. When a client gets confidence the trust level is established on a long-term basis. 6. The client gets to know that simple uploads and downloads are possible. 7. They can get edited work in the file format they need for different media. 8. If there is a bulk edit of images of a single service it can be done in one single stroke. It saves time also. 9. A client who needs to have faith in an offshore company needs a free trial. 10. A good Clipping path service provider will not hay from giving more trials or samples. 11. Only experienced editors’ do-good quality work. This is another reason why free samples work. 12. Delivery schedules and tracking system, the process of changing the brief are also possible during the free trial.
Yes, if you wish, then you also can. Those of our customers, who need our service frequently, they’ve got the alternative to pay weekly or monthly. Every time you place an order, we contain an innovative thing to the declaration via all the features. As a result, you know what amount of pictures we process, and all the relevant info was proceeding to your pay.
Our outsource produce employees works 24/7 days in this way into a year.
We use the server via unlimited space & you’re FTP and account are set to infinite. As a consequence, you are talented to upload any amount of file you wish. Although, if you use our web uploader to send your photographs, you are capable to still upload any number of files/data at once.
Noticeably not into in any circumstance. Yes, evidently. All our employees sign into an acquaintance. Your images will not be a way of office in any circumstance. Our devices are also secluded via firewall for jointly inbound and outbound safety & we also have the most up-to-date anti-virus protection for the entire PC.

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